Question : Do cellular phone companies flag the accounts of “problem customers”?
My boyfriend can be rather abrasive. He also has had plenty of problems with Verizon’s service and has called them several times. The agents are very dismissive or even provoking when he calls.

I have just about had it with the phone companies. They don’t seem to care whether we like what they do or not. Must spend a lot of money on lobbyists or something…
cellular phone companies

Best answer:

Answer by IrishQD
Speaking as someone who used to do customer service for a cell phone company. They don’t flag the account per say but you wouldn’t believe some of the notes the representatives write in there like:

” INFO — ## ALWAYS RUDE ## ”

And notes like the above does color the judgment of the next rep who deals with that particular customer..

And it’s really not true about **all** phone companies. I work for a small home phone company and they have people who care but most people don’t understand that when they’re given a 7 day grace period to pay their bill it’s because the CLEC (smaller phone company) only has a certain # of days to pay the circuit provider who almost 100% of the time AT&T…

I have given extensions to people and after I did they acted like it was their RIGHT to have it, customers can be very ungrateful and since it’s so stressful a job some companies just end up having to hire warm bodies of folks who don’t care as much..

Why not try Kindness when you call into Verizon, it goes a long way with most CSRs.