interruptions could have a considerable impact on your business results, both in terms of time and money.

breaks tend to come in all shapes and sizes, but the only area I decided to focus in this paper is that phone calls. The reason for this is a few years ago I worked in a small office with about 14 employees and no reception. But I am sure that the content of this article concerned with home people in many different circumstances.

If

“information workers” with a (certified public accountant, lawyer, etc. Web designers.) Is immersed in a task they are “flow” as. I’m sure you all know the feeling that things are starting to do and you’re all focused on their task. If this flow is interrupted, it is estimated that it will take 15 minutes to get back inside. There is a lot of time, so I decided to analyze interruptions in the office for phone calls only.

I’m in the office, all records of the type of calls they receive.

Category 1 – The call was for “Someone Else” – wasted time: 15 months PS w / employee

Category 2 – appeal was to “support defendants – Lost Time: 7 months PS p / employee

Category 3 – The call was for “support non-billable” – a waste of time: p 2 hours p / month / employee

Category 4 – The call was for ” emotion “ – Lost Time: 7 months PS p / employee

Category 5 -” Other “ – Time wasted: p 5 hrs months w / employee

Now there are some assumptions behind the calculation of these figures. We must assume that the person at the time of the call excellent and it took 15 minutes to what they have to return to work. If you consider in our calculations retain only 60% of the time above.

This is equivalent to 36 hours / month * 60% = 21.6 hours / month / employee

Let’s say that your employees make an average of 20K, a working day of 7, 5 hours and has 20 vacation days p / year.

It is a little less than $ / £ / € 12 p / hour.

21.6 hours x 12 x 12 (months) = $ / £ / € 3,110.40 per person per year per employee .

multiply that number by the number of your employees and see if it raises an eyebrow

For the company I was with him > 40K .

You may wonder how I had time to do this analysis, as I so busy, was interrupted, thankfully, it was and is still part of my work as a specialist in productivity and the recording time.

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