some troubleshooting guides for specific topics.

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(1) Your Virtual Network Connection

(2) Resolution of the error VPN

(3) Modems VPN Troubleshooting

(4) VPN ISP Troubleshooting Guide.

(1) Your Virtual / p> problems when connecting to the Internet at home, try these steps before you help.>

1 . Do you have an IP address? Try ipconfig / all If you do not restart your PC IP address. If this force does not cycle your cable / DSL modem and router and restart your PC again after the network equipment are present and stable. Make sure all your network cables are plugged in tight.

3 Check your connection with ping multiple Web sites. If this does not work, ping the loopback address 127.0.0.1. If this fails, you can use your card does not work or is not configured correctly.

To check your IP address. From command prompt type ipconfig / all (as shown in the picture), do an IP address and multiple DNS server addresses to see. The Domain Name System (DNS) is the way of Internet domain names and are translated into IP addresses and is required for the Internet

ping 127.0.0.1 -. Loopback test (as shown in the picture). The loopback test verifies that the IP stack responds. If time permits, or if you encounter an error, the problem may occur if one or more of the following conditions are met to get:

* The TCP drivers are corrupted

not *

network card works

* Another service with IP

interfere Check your network card, click the Start menu, Settings, Control Panel, select Network Connections. Double-click Local Area Connection or Wireless adapter depending on what you use. Make sure its Connected. If you have multiple network cards off, when not in use.

It should be posted in both transmitted and received packets counter. When the count at 0 Received check whether the adapter has an IP address. Select Properties.

Click the check box to show the icon and Notify me down. It will appear an icon on the PC Twin bottom right of the taskbar in the field tray and flashes when sending or receiving packets. You can place your mouse over the icon for the status location and click on it to get details.

Tracert shows the connection path to the destination and the number of hops. Each jump is to travel from one router to another. Tracert is a practical tool for understanding where problems are in the network and for determining latency between hops.

Ping is used to determine whether a host exists and is active in the network and determines the travel time with the device. You can use a host name or IP address, if known. When asking the time, the host and is not accessible because it is offline or there is a problem with the connection. Try several sites where no work of the loopback address 127.0.0.1 Ping can also, when does your DNS server is not configured correctly or you can ping the host with an IP address and you will not be able to on the web surf.

> If you have problems with at times, have a ping-t 5 to 6 minutes, then press CTRL + C to determine the test results, whether you network drops packets (lost packets). They are usually a problem with your ISP or cable / DSL modem problem. See VPN ISP Troubleshooting Guide

(2) VPN Troubleshooting Error Messages

Q1 error message: The remote host is not responding or not in a position suggesting that the Contivity VPN Switch never responded to make the connection: the IP address of the remote server

to resolve the cause. The problem could be either with the Contivity switch itself (switch is down) or your machine can solve a problem, the IP address

have action. Try your target name (eg. VPN.something Com). If you receive a message that “timed out”, ping your ISP to ensure that their DNS properly

Q2 is Error message. The maximum number of meetings have

reached Cause: This indicates that the maximum number of users for the account you are using currently logged on to

action. If you are the only user with VPN on your account, you may receive this error message when you connect immediately started again after losing the remote connection to your Internet service provider. This is because Contivity VPN Switch can be up to an hour to check that your connection has been lost from your account and leave

Q3 error message. Login failed, check log switch for more information

Cause: The username or password entered for the username wrong

action. Make sure the user name you entered is correct and the password again before re-connect

Q4 error message. The physical connection

Lost Cause: Your connection to your ISP was disconnected ‘. / P>: Create Your connection to your ISP before reconnecting to the remote network Contivity

Q5 error message. Contivity Secure connection lost

This message is due to a number of different reasons, and there are several recommended actions to take to try again, the connection can.

cause (s):

If you receive this error message before the client connects then something is blocking a necessary port (such as port ESP 50). This can happen if your firewall is not configured properly blocking the port (s) required

If you receive this error message during a connection and get the error message suddenly it can mean one of the following:.

1 Something the connection

action (s):

1. Try to restore the Contivity connection by clicking the Connect button. If it works, the connection was probably lost because of time out on the Contivity VPN Switch configured. If no data is on the Contivity connection for a long time, 15 minutes or longer transmitted, the Contivity VPN Switch automatically disconnects

3. If you do not connect to the Contivity VPN Switch, open a command prompt and try the Contivity VPN Switch interview with the host name or address you specified in the Target box.

(a) When is a “destination unreachable error” received a routing problem at the ISP.

(b) If you receive a “timed out” error message, the Contivity VPN Switch is probably not available, and you should ask your network administrator.

Q6 offer connect error message: .. Can the routing table change

Cause: Message means that you added the user to an application on your computer or ISP tries to change the routing table via an ICMP redirect attempt and it was not successful customer . detects the attempt to make a change, notes that there is a security gap and stop the client connection. Every time you can create a VPN connection, do not change the routing table because the VPN client believes that. as a security risk, and you will be disconnected

Some applications, an ICMP Redirect as a game or other third party software

Action work call. If you receive this error message and can not connect because of an ICMP redirect attempt to close any applications you use that may be causing the ICMP redirect attempt. If it does the ISP, you need to block the ICMP redirect request. can you tell ICMP Redirect appeared, saw a message saying it was an IP address routing table change

Q7 error message. Receive band information

Cause: Message means that you have a banner Sock question, and you become a window appears with the “Reception banner text, then cut

shares

.

If you do not trust the address of the VPN client VPN, Firewall, you will fail. In your browser to Internet Trusted Tools> Internet Options> Security> Locations> Locations “and add the VPN destination address (es) to add your trusted sites. Accelerate

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Q8 error message: You already have the maximum number of installed adapters

Cause: You can install many cards have Virtual IP in your

Batch actions:

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Q9

Upgrade Bind error. The following are some errors that can occur when you update / install the Nortel VPN Client 4.65

error (1) try : If the value of the registry key for NT_IPSECSHM

get the cause

: This is caused by a critical registry key that can be used in the system registry

Shares

be found ..

error (2): connection failure due to: Failed drivers

Cause: This is usually done by either not have administrative rights to the PC or trying to install caused / with a Nortel VPN client, the

before the operating system

shares.

<. p 2 Update / Install the latest version of the Nortel VPN client

error (3): create socket with 10 048 ..

reason fails This problem usually occurs when you install other VPN client software on the system customers consider the most contradictory: . AOL, Cisco VPN client (s), SSH Sentinel and PGP

Shares.

1 The removal of these customers solve the most cases the problem

(3) Modems VPN Troubleshooting <.. / strong>

Q1 cable modems are supported for VPN access?

* Some cable modems

requires that you connect to a network NT to authenticate

*

cable. modems use a client like the Extranet VPN client and the two do not work.

* Some contracts specify

cable modem / Acceptable Use Policies that they are not for commercial purposes, or they want a different charge, in order to use them for commercial purposes. Take care Read your contract.

* your cable modem provider ISP. Please refer to the VPN-connection-guide.html “> ISP Troubleshooting Guide for more information.

Q2 Why does my modem seems to perform irregular? <> Make sure you do not let the operating system to choose a generic modem. If necessary, the appropriate Web site for the supplier of the modem and get the updated file INF so that the appropriate settings are configured for the modem.

Q3 Why do I always have a connection speed seem slower than others with the same modem? / P> 1 Always check to verify the modem configuration, if its maximum speed is selected.

Q4 I plugged my modem to the telephone line at the front desk or customer, and now it does not work.

Always make sure that the phone line is somewhere during the visit of an analog line is not a numerical plug. damage to connect to a digital line, your modem may need a replacement. To avoid these situations, contact the Web site of the local staff the helpline.

Q5 Why can not I go a V.90 connection 56Kb some places I? / P> Here are some reasons why you could not a 56K connection.

3 Call from a digital PBX system that creates a digital / analog conversion and then converted from analog to digital.

Q6 Why do I get more speed on my 56K V.90 modem, in some? NOS

Here are some possible reasons:

3 In addition, many users are less connection speeds for other reasons, such as line quality feel bad. These factors contribute to the quality and speed of the line.

(4) VPN ISP Troubleshooting Guide

Q1 If the message “Can the IP address to resolve the remote server. Check the host name in the target domain is correct” if you are with the customer extranet

Try your destination name (Example: VPN.something.com) try to communicate .. And if that fails, contact your ISP to ensure that their DNS is working properly.

Q2 Why no domain available when my ISP choice?

On your Internet Service Provider (ISP) dial-up connection. Right click the mouse button and select Properties. Click the Server Type tab and make sure that the connection is off the network.

Q3 Why do seem to run slowly through my VPN connection?

Try changing the compression software on your ISP connection (ISP), the VPN client has its own compression disable. Right click the mouse button and select Properties. Click the Server Type tab and uncheck the box

Q4 I keep getting busy signals when they tried to connect to my ISP, what should I do?

Contact your ISP for the numbers you try to be a connection. You will often see that you can not publish another number that will work very well. If not, you may have a different ISP that provides better service to find.

Q5 When you configure the icon calls from my ISP that I put in the DNS settings, WINS /? should be

your ISP provide you with DNS settings, WINS / your login. Most give you DNS, in this case, leave the WINS settings.

Q6 Why when I load the Extranet Client on my PC and Winpoet is installed on my computer, it crashes or malfunctions?

There are problems running the software on the PC Winpoet with Nortel Extranet (VPN) client.

To repair you boot your system into safe mode and uninstall the software Winpoet.

A simple solution is to install the Linksys BEFSR41 router hardware. He has a firmware PPPOE connector, which Winpoet eliminated from the PC and has the added benefit of NAT firewall with the ability to up to three PCs.

A second option is a PPPoE client, not to be found not with VPN clients affected.

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