Southfield, MI (NYSE) 29 April 2008

DSS Corporation (www.equature.com) launched a new phone recording Basics thought leadership website (www.telephonerecordingbasics.com). This is the first to come in a row.

site (www.telephonerecordingbasics.com) is for staff and management teams that need a full course of call recording solution to want to hedge their business. The site includes a wide range of needs, the next generation of the platform effectively get a phone registration to the 7 objectives: Unified Communications Intelligence (UCI), the responsibility for registration / order review of compliance, Voice Recording Business Value, Voice productivity research, knowledge and quality management.

Topics include: recording of telephone conversations and communications acquisition cycle, including VoIP, data-screen, chat and e-mail.

This site focuses on the telephone recording seven goals include the following:
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1 Unified Communications: Cisco ® and Microsoft ® are pioneers in this field by making it easier to communicate with people, regardless of the type of communication. You may receive a call and an SMS message around the world via the telephone. “Presence Everywhere” is a concept that the consolidation of telephone numbers and “location independence” allows for communication. Organizations that this power through the acquisition, it can take advantage of with a solution of 360 ° full cycle revenues, cut costs and reduce risks.
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2 100% responsibility for the registration / order verification: organizations have a fiduciary responsibility to its employees and the public safety. Capture all communication (voice, e-mail, chat) allows the elimination of He / Said, She / Said scenarios. Phone recording, and full coverage of the communication are needed to check orders. This saves organizations millions of dollars in loans and gives error. Whether you are a dealer, the manufacturer of window treatments or orders for the supply of goods, reduced by this method of testing costs and reduce risks.

3 respect. Compliance with PCI (Payment Credit Industry) requirements, HIPPA, Sarbanes-Oxley (SOX), NASD / SEC rules, Gramm-Leach-Bliley Act and FOIA (Freedom of Information Act) require organizations to archive and preserve voice recordings and records of the communications such as chat and e-mail.
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4 Voice Recording Business Value: Users want access to voice recordings and other communications as they contain valuable information. This value must not needed for 1 year, but if it is necessary, users should be. If organizations do not understand the value of the company is wasted. Information is power and gives companies a competitive advantage.
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5 Voice Search Productivity: The old paradigm was to record calls and access to a few people. Knowledge is only as good as the people who use it. Restrict access of the population and to limit the power of knowledge capital. Enterprise Research Network with unlimited access for voice recording of the next generation is required.
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6 Knowledge Management: Record 360 created communication (voice, e-mail, chat) is one of the largest collections of intellectual property and business information for organizations. A complete recording solution can effectively exploit the information resources of the cycle and enables reporting, analysis and mining.
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7 Quality Management: An effective speech platform for the registration, a module for assessing quality have, so department heads can members of the team competition. This extension is urgently needed to develop the team to improve customer service and cater to the needs of internal communication to be.

www.telephonerecordingbasics.com The site also provides a white paper on these issues and provides requirements for obtaining an effective voice recording solution.

For more information on best practices for recording telephone calls, please visit: www.telephonerecordingbasics.com

DSS Corporation (www.equature.com) in Southfield, Michigan, specializes in operational improvement and customer satisfaction for the public and private sectors.

Contact: Jeff Vezina, DSS Corporation Phone: (866) dss-corp Fax: (248) 569-6567 Email: jvezina (at) SSD-corp.com Web:
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Telephone Recorders