London, UK (openPR) 4 September 2010

Call recording and transcription companies offer benefits beyond the mere resolution of disputes under Natterbox, a pioneer of new large and small business solutions for telecommunications in the Hosted PBX VoIP voice and industry.


Regulations

recording of calls, such as imposed on financial institutions by the Bank of England go a long way to support and protect businesses in the unfortunate event of a dispute over a transaction, but the service, an additional transcription unit can be used be a firm in a variety of advantages.

a recorded telephone conversation can be used to improve the quality of a company, offers customer service by the registry to easily accessible and useful to future job requirements.

a natural progression of this fact is also carrying out the process in active discussions. By providing an easy way to evaluate the telephone conversations of an employee of the customer can be rewarded performance and made suggestions for improvements and future goals are set. This measure not only improves customer service, but also the employees on a professional level.


Service

Natterbox email, call the Audio file recording the telephone conversation to e-mail or directly into the correct account in a CRM, Sales Force, for example, integrated. Voice transcripts in personal folders on individuals or companies are kept, and / or the Internet cloud, where the main points of the call can be accessed and exchanged. Natterbox will soon offer a solution for transcription, which use a technology of the art call-to-text, provide a transcript of a chat, e-mail.

Neil Hammerton, CEO of Natterbox, commented: “Call recording and transcription has become a valuable part of many companies. Traditionally, the solution has been used to a company in the event of litigation, usually in the protection of the financial sector, where it > today the resolution, but as technology becomes more accurate and can be immediately integrated to improve a company and its employees. “

Natterbox other telecommunications-based SaaS solutions are large and small business PBX SIP connections, voice mail, cell phone, protection and voice-PA.

For more information on Natterbox, please visit www.natterbox.com.


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